Fix the process. Then build the software that runs it.
We re-engineer how work flows and run a fit-gap before you commit to a system, then build, implement and support the ERP, software, ZATCA e-invoicing and AI that run it. One accountable team, from process to platform.
- Vendor-neutral
- Arabic & English
- ZATCA Phase 1 & 2
- Based in Jeddah
How we work: your processes, data and teams flow into one platform that delivers ERP and software, dashboards, ZATCA e-invoicing and AI agents.
Built on the platforms you already trust
- .NET
- Angular
- React
- Node.js
- SQL Server
- PostgreSQL
- Azure
- Power BI
- Dynamics 365
- Odoo
- Anthropic Claude
- OpenAI
- Python
From process to platform — one accountable team
Consulting, software and support that connect: we re-engineer the process, build or implement the system, and keep optimizing it — instead of leaving you to stitch vendors together.
Build & modernize
- ERP Solutions Custom-built or customized ERP software — on the stack you already run. Learn more
- Custom Software Development Web, mobile and integration software — built, customized, enhanced and optimized. Learn more
- Legacy Modernization Maintain, upgrade, or convert aging systems — without the risk. Learn more
Consult, implement & run
- Business Process Consulting Process re-engineering and fit-gap analysis — before you commit to a system. Learn more
- ERP Implementation Configuration, migration, integration and adoption — for any ERP, ours or off-the-shelf. Learn more
- Support & Optimization Every kind of support — L1 to L3, functional, technical, cloud and compliance — plus continuous optimization. Learn more
Data, compliance & AI
- Dashboards & Reporting Live dashboards and precise reports on data you can trust. Learn more
- ZATCA & E-Invoicing ZATCA Phase 1 & 2 compliant e-invoicing, wired into your ERP. Learn more
- AI Agents & Automation RAG assistants, custom AI agents and agentic workflows that act on your own data and systems. Learn more
Not sure which service fits? Answer 3 quick questions and we'll point you to the right service
A clear path from problem to production
No black boxes. You see progress at every step and steer as we go.
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01
Diagnose
We map how work really flows today and run a fit-gap against your systems — so the problem is agreed before anything is bought or built.
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02
Design
We re-engineer the to-be process with your process owners, set the KPIs, and agree scope and milestones you sign off.
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03
Deliver
We build, customize or implement in short, visible releases against your real data, so you see progress and steer as we go.
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04
Optimize
After go-live we support, measure and keep improving — processes, performance and features — against the KPIs we agreed.
Free tools
Try before you talk
Get useful answers in minutes, with no sign-up. Nothing is sent unless you choose to contact us.
- ZATCA Phase 2 Readiness Check Take our free 2-minute readiness check and get a prioritized gap list. Open
- Find the right service Not sure where to start? Answer three questions and get the service that fits, a suggested first step and a guide to read. Takes under a minute. Open
- Expert guides 11 practical guides on ERP, ZATCA, process consulting and AI, in English and Arabic. Open
Consulting discipline, engineering depth
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Process first, software second
We re-engineer the process and run a fit-gap before recommending any build or platform — so software backs a process that works.
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Vendor-neutral advice
We implement Dynamics, Odoo, SAP and Oracle, and build custom — so we recommend what fits your process, not what we resell.
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Your stack, your process
We build on .NET, Java, Python or Node.js over SQL Server, PostgreSQL or Oracle — no lock-in, and you own the code and documentation.
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Integration-first
We connect to the systems you already run so your data flows instead of getting re-keyed between apps.
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Secure & compliant
Role-based access, audit trails, and Saudi compliance — ZATCA e-invoicing and VAT — built in from day one, not bolted on later.
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Measured after go-live
SLA-backed support, plus regular reviews that optimize processes and performance against the KPIs we agreed.
Sectors we know well
We speak the language of operations-heavy businesses — and build for their compliance, traceability, and scale.
- Manufacturing
- Oil & Gas
- Logistics
- Retail
- Enterprise
- Energy & Utilities
Latest guides
All guides- · 10 min read Building an Arabic RAG Assistant That Answers Reliably How to build an Arabic RAG chatbot that answers reliably: OCR, normalization, chunking, hybrid retrieval, reranking, citations, evaluation and PDPL.
- · 9 min read Designing ERP Dashboards and KPIs That Management Actually Uses How to design ERP dashboards and KPIs that leaders use: start from decisions, define every metric, build one data model, and plan security and adoption.
- · 10 min read ERP Implementation in Saudi Arabia: Phases, Roles and What Delays Go-Live The phases, roles and Saudi-specific requirements of an ERP implementation, the common causes of delay, and a practical go-live readiness checklist.
Questions buyers ask us
Straight answers about what we do and how we work. Don't see yours? Ask us directly.
What does AIML Technology Services do?
We're a business process and software consultancy based in Jeddah, Saudi Arabia. We re-engineer business processes and run fit-gap analysis, then build, customize, implement, support and optimize ERP and custom software — plus dashboards, ZATCA e-invoicing and AI agents.
Which ERP platforms do you work with?
We implement and extend Microsoft Dynamics 365, Odoo, SAP and Oracle, and we build custom ERP on .NET, Java, Python or Node.js over SQL Server, PostgreSQL, Oracle or MySQL. Because we do both, our recommendation follows your process rather than a vendor.
What is a fit-gap analysis, and do we need one?
A fit-gap analysis compares how your business needs to work with what a system does out of the box, and classifies each gap as configuration, customization or a process change. If you're choosing, replacing or rescuing an ERP, it's the fastest way to a decision you can defend — and it stops expensive surprises after go-live.
Can you make our invoicing ZATCA Phase 2 compliant?
Yes. We build ZATCA Phase 1 and Phase 2 e-invoicing into existing ERP or billing systems: UBL 2.1 XML and PDF/A-3 invoices, QR codes, cryptographic stamps, EGS onboarding, and FATOORA clearance and reporting integration.
Do you build AI agents and RAG assistants?
Yes. We build RAG assistants that answer from your own documents and ERP data with sources, custom AI agents and multi-agent systems that use tools and take actions in your systems, and agentic automation for back-office work — with permissions, guardrails and human approval built in.
Can you support a system you didn't build?
Yes. Our support covers systems we built and ones we inherit: L1 to L3 application support, functional and technical ERP support, cloud, DevOps and database operations, integration and ZATCA compliance support, and ongoing enhancements and optimization under an agreed SLA.
Where are you based, and who do you work with?
We're based in Jeddah and work with businesses across Saudi Arabia, especially operations-heavy sectors: manufacturing, oil and gas, logistics, retail, enterprise, and energy and utilities.
How does an engagement usually start?
Most start with a short discovery call. From there it's either a fixed-scope process and fit-gap assessment, or a scoped project, a dedicated team, or managed services — whichever fits the problem.
Tell us what's slowing your operations down.
Tell us the problem you're wrestling with. We'll tell you honestly whether — and how — we can help.